Dorset Oak Rustic Toulouse Chair
Product Range : Dorset Oak Rustic
COVID -19 UPDATE
OUR SHOPS, WEBSITE AND DELIVERY SERVICE ARE ALL OPEN AND OPERATING AS NORMAL
We will offer a safe and full delivery service. We will still deliver to your room of choice and assemble any furniture if required. We will maintain 2 m social distancing at all times and ask you to do the same. Our delivery team will wear masks. We will not be asking for your signature on the delivery paperwork. Please have the space for your furniture ready for the delivery. If you would prefer we can leave your furniture at your threshold or in your garage, just let our delivery team know.
OUR DELIVERY SERVICE
Our postcode checker, which you can find here, will instantly show you if we deliver in your area. We are very proud of our delivery service and like to deliver your order ourselves, using our own trained delivery team. The 2 man full delivery service, which is FREE on orders over £500, will unpack and take the furniture to your room of choice, assemble the furniture if required (beds/wardrobes/tables) and take away all the packaging* if you are happy with your new furniture. Leaving you free to just enjoy your furniture.
*If you are unsure that you wish to keep the furniture then please retain the packaging as all returns must be made in their original packaging. If you are happy with the furniture we will take away all the packaging based on the assumption that you wish to keep the furniture.
In an effort to minimise lead times smaller items may be delivered using a third party courier.
By delivering your order personally means no external delivery companies or couriers. By doing this we are able to offer an outstanding level of service, tailored to you.
Our Standard delivery times are Monday to Friday 9am to 5pm we will contact you to arrange a suitable delivery time within a 2 hour window.
If you are outside of our delivery area then please contact us on 01952 676200 to discuss your requirements or email as at firstname.lastname@example.org. You can always select our click and collect option and then collect your furniture from the most convenient store.
The vast majority of deliveries are made within 4 weeks, however some items might take longer at busy times, for more specific information please contact us.
Full 2-man delivery service. Furniture to room of choice, unpacked, assembled (if required) and packaging waste removed.
Order Value over £500.00 = FREE
Order Value under £500.00 = £25.00
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If your postcode is not listed above, we are currently unable to deliver to your area, but please call our shop for a chat and dependent on order size and distance we may be able to sort out a solution.
RETURNS & CANCELLATIONS POLICY
You can cancel your order at any time before your delivery is arranged, and you will receive a full refund
IF GOODS NOT SUITABLE
The distance selling regulations only applies to orders made through our web site, not orders placed in our stores.
For orders placed through the website you have the statutory right to cancel your order up to 14 days after delivery.
If you wish to cancel your order within 14 days you must do so in writing, either by e-mail to email@example.com or by letter to: The Furniture Store, Wellington Road, Donnington, Telford. TF10 9BJ.
We will then respond to you to confirm your cancellation, any refund due and collection details.
The returned goods must be in saleable condition and, if possible, in the original packaging. If the returned goods are not in saleable condition then we reserve the right to reduce the amount refunded.
If you would like us to collect the goods you do not want then there will be a £45 collection charge, which will be deducted from any refund paid to you.
Alternatively you can return the goods yourself to our Telford branch to avoid any collection charges. (returns by yourself must be made within 30 days of notifying us that the goods are not suitable)
GOODS DAMAGED OR FAULTY ON RECEIPT
Firstly, if any goods we deliver are damaged or faulty we are very sorry. Please notify us of any problems with in 7 days, either by e-mail to firstname.lastname@example.org or by letter to: The Furniture Store, Wellington Road, Donnington, Telford. TF10 9BJ.
You will then have two options, we can either exchange the goods for a replacement of collect the goods and refund your purchase.
If you furniture is unpacked and assembled by our delivery team please take the time to check the goods over before you sign the delivery paperwork to confirm that the goods are in the correct condition when they were delivered.
Refunds will be made by the same method as the original payment.
Refunds will be made within 30 days of collection.
Refunds will be less any collection charges, if applicable.
Mattresses cannot be returned, for hygiene reasons, after they have been slept on.